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Business process management (BPM) is a field in operations management that focuses on improving corporate performance by managing and optimising a company's business processes. It can therefore be described as a "process optimization process." It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach.〔(Ryan K. L. Ko (2009). A computer scientist's introductory guide to business process management (BPM) ), ACM Crossroads 15(4), ACM Press 〕 These processes can impact the cost and revenue generation of an organization. As a policy-making approach, BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce value-added products and services to clients or customers. This approach closely resembles other total quality management or continual improvement process methodologies and BPM proponents also claim that this approach can be supported, or enabled, through technology.〔Managing Performance Through Business Processes, Dominique Thiault, ISBN 978-1-4680-2890-4〕 As such, many BPM articles and scholars frequently discuss BPM from one of two viewpoints: people and/or technology. ==Definitions== The Workflow Management Coalition,〔(Workflow Management Coalition - What is BPM? )〕 BPM.com〔(BPM.com - What is BPM? )〕 and several other sources〔(The Complete Business Process Handbook )〕 have come to agreement on the following definition: :: Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries. The Association Of Business Process Management Professionals〔(ABPMP - The BPM Profession )〕 defines BPM as: :: Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization’s strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility. BPM enables an enterprise to align its business processes to its business strategy, leading to effective overall company performance through improvements of specific work activities either within a specific department, across the enterprise, or between organizations. It is common to confuse BPM with a BPM Suite (BPMS). BPM is a professional discipline done by people, while a BPMS is a technological suite of tool designed to help the BPM professional accomplish their goals. BPM should also not be confused with an application or solution that was developed to support a particular process. Suites and solutions represent ways of automating business processes, but automation is only one aspect of BPM. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「business process management」の詳細全文を読む スポンサード リンク
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